Shipping policy

NanoChewGum.com

Last updated: September 14, 2026

Order Processing

Orders are processed and dispatched from our Southern California facility within 1 to 2 business days of purchase. Orders placed on weekends or holidays are processed on the next business day. Once your order ships, you will receive a confirmation email with tracking information.

During promotions, product launches, and peak seasons, processing may take slightly longer. If we expect a delay beyond our normal processing window, we will let you know by email.

Shipping Destinations and Delivery Times

We currently ship within the United States only, including addresses served by USPS in Alaska, Hawaii, and U.S. territories, where transit times are longer.

Estimated delivery after dispatch:

Standard Shipping: 2 to 5 business days
Expedited Shipping (where offered at checkout): 1 to 3 business days

Delivery timeframes are estimates, not guaranteed delivery dates, and do not include our processing time. Actual delivery may vary based on carrier performance, your location, weather, holidays, and other circumstances outside our control.

Shipping Carriers

We ship via UPS and USPS, and some orders are fulfilled and shipped on our behalf by Amazon Multi-Channel Fulfillment, which uses its own carrier network, including Amazon Logistics. The carrier used for your order depends on your address, package size, the delivery speed selected, and which facility the order ships from, and will be shown in your shipping confirmation email. Some UPS and Amazon shipments are handed off to USPS for final delivery.

Orders fulfilled through Amazon Multi-Channel Fulfillment arrive in unbranded packaging and are tracked through the carrier assigned by Amazon. Delivery estimates and carrier claim processes for those orders are subject to Amazon's fulfillment terms.

Shipping Rates

Shipping rates are calculated at checkout based on your address and the delivery speed you select, and are shown before you complete your order. Any free shipping threshold or promotion will be stated on the Site and applies only to orders that meet its terms. Shipping charges are non-refundable unless a return is the result of our error.

Order Cancellations

You may request to cancel your order at any time before it is dispatched. Once an order has shipped, it can no longer be cancelled, though it may be eligible for return under our Refund & Return Policy. To request a cancellation, email us as soon as possible at hello@vitaltoothpastetabs.com. We will do our best to accommodate cancellation requests, but we cannot guarantee cancellation once fulfillment has begun.

Shipping Addresses

You are responsible for ensuring that the shipping information you enter at checkout is accurate and complete. We are not responsible for orders shipped to an incorrectly entered address, failed deliveries caused by an address error, or additional carrier fees for packages that are returned or redirected as a result. If you notice a mistake in your address, contact us immediately at hello@vitaltoothpastetabs.com — we can usually correct it before dispatch, but not after.

If a package is returned to us as undeliverable, we will contact you to arrange reshipment at your cost, or issue a refund for the product less original shipping charges.

Delayed Shipments

We are not liable for shipping delays caused by carrier disruptions, severe weather, natural disasters, transportation or customs interruptions, incorrect customer information, or high seasonal shipping volumes. If your tracking has not updated in more than 7 business days, contact us and we will open an investigation with the carrier.

Lost, Stolen, or Missing Packages

Title and risk of loss pass to you when we deliver your order to the carrier.

If tracking shows your package as delivered but you cannot locate it, we recommend checking around your delivery location, asking neighbors or building management, and contacting the carrier directly with your tracking number. Theft should be reported to your local police department.

We do not automatically issue refunds or replacements for packages the carrier has confirmed as delivered. That said, we want you taken care of — contact us at hello@vitaltoothpastetabs.com and we will review the situation and help you file a carrier claim where one is available.

Damaged Orders

If your order arrives damaged, contact us within 7 days of delivery at hello@vitaltoothpastetabs.com and include your order number, photos of the damaged item, and photos of the outer packaging. We review each case individually and will make it right with a replacement or refund.