Refund policy

NanoChewGum.com

Last updated: September 14, 2026

At NanoChew, we want you to be satisfied with your order. This policy explains how cancellations, returns, and refunds are handled for orders placed directly through NanoChewGum.com. By placing an order with us, you agree to the terms set out below.

Order Cancellations

You may request to cancel your order at any time before it ships. Once an order has been dispatched, it can no longer be cancelled, but you may be able to return it under the terms below. To request a cancellation, contact us as soon as possible at hello@vitaltoothpastetabs.com.

Returns

You have 30 days after receiving your item to request a return. To be eligible, your item must be unopened, unused, and in its original sealed packaging, and you will need your order number or other proof of purchase.

Because NanoChew is a consumable oral care product, we cannot accept returns of opened, used, or partially consumed items for health, safety, and product integrity reasons. This does not affect your rights if your order arrives damaged, defective, or incorrect — see the section below.

To start a return, contact us at hello@vitaltoothpastetabs.com with your order number and the reason for the return. If your return is approved, we will send you return instructions and the return address. Items sent back to us without first requesting a return will not be accepted.

Returns are sent to:

Vital Laboratories, LLC Attn: Returns 11120 Sherman Way, Unit B Sun Valley, CA 91352

Unless the return is the result of our error — a damaged, defective, or incorrect item — you are responsible for return shipping costs. We recommend using a tracked service, since we cannot issue a refund for a return we do not physically receive.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or is not what you ordered, contact us at hello@vitaltoothpastetabs.com within 7 days of delivery with your order number and photos of the item and packaging. We review these requests individually and will make it right with a replacement or refund.

Delivery Issues

You are responsible for entering accurate shipping information at checkout. We are not responsible for orders delayed or lost because of an incorrect or incomplete address.

We are also not responsible for packages that the carrier has marked as delivered. If tracking shows your order was delivered but you cannot find it, we recommend checking around your delivery location, asking others at your address, and contacting the carrier with your tracking number. Refunds and replacements are not guaranteed for packages confirmed as delivered by the carrier.

Non-Returnable Items

The following are not eligible for return or refund:

Opened, used, or partially consumed products
Free, promotional, gifted, or complimentary items, including items received through a buy-one-get-one or similar offer
Wholesale, bulk, or trade orders
Sale and clearance items, and gift cards
Orders placed through third-party marketplaces such as Amazon or TikTok Shop, which are governed by the return policies of those platforms

If you have a question about whether your item qualifies, get in touch before sending anything back.

Exchanges

The fastest way to get the product you want is to return the eligible item you have and, once the return is approved, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to an address in the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason and without justification. The item must be unopened, unused, and in its original sealed packaging, and you will need your proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, the refund will be issued to your original payment method within 5 to 10 business days. Keep in mind that your bank or card issuer may take additional time to post the refund to your account. Original shipping charges are non-refundable unless the return is the result of our error.

If more than 15 business days have passed since we approved your refund and you have not received it, contact us at hello@vitaltoothpastetabs.com.